Customer Support


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Register your My Arcade® products


What is the warranty policy for products?

All My Arcade® products come with a limited warranty and have been subjected to a thorough series of tests to ensure the highest level of dependability and compatibility. It is unlikely that you will experience any problem, but if a defect should become apparent during the use of this product, My Arcade® warrants to the original consumer purchaser that this product will be free from defects in material and workmanship for a period of 120 days from the date of your original purchase. If a defect covered by this warranty occurs, My Arcade®, at its option, will repair or replace the product purchased at no charge. If a replacement is necessary and your product is no longer available, a comparable product may be substituted at the sole discretion of My Arcade®

This warranty does not cover normal wear and tear, abusive use or misuse, modification, tampering or by any other cause not related to either materials or workmanship. This warranty does not apply to products used for any industrial, professional or commercial purposes. 

For non-U.S. purchases:

Australia Warranty Terms: Does not apply to product purchased in other regions

All warranty claims for products purchased outside of the U.S. must be facilitated back through the retailer of purchase in accordance with the retailer's returns policies and procedures.  Any cost incurred, as a result of returning the product to the retailer of purchase is the full responsibility of the consumer.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. AUSTRALIA WARRANTY TERMS:  DOES NOT APPLY TO PRODUCT PURCHASED IN OTHER REGIONS.

Return and exchanges.

Please fill out the form above to initiate the return process. All items must be returned within 14 days from the date you received your item and must be in the original packaging. Items that are opened or damaged or do not have a receipt may be denied a full refund or exchange. 

Once we receive your item, we will inspect it and notify you that we have received your returned Item and the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You are responsible for paying for the shipping costs for the return of your item. Shipping costs are non­refundable.

If approved, your credit will be promptly processed, subject to your credit card issuer's policies.

Where can I find my product manual?

All available product manuals can be found and downloaded from the individual product's page.